Delivery and Returns

RETURNS

POSTAGE & PACKING

UK Nationwide

Orders up to £150

Standard Delivery - 3 to 5 working days (7 days for engraved items)

£3.50

(Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)

Express Delivery Delivery - 48 hours

£6.50

(Excluding weekends. Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)

Orders over £150

Standard Delivery - 3 to 5 working days (7 days for engraved items)

FREE

(Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)

Express Delivery Delivery - 48 hours

£5.00

(Excluding weekends. Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)

INTERNATIONAL ORDERS - Europe, Australia & USA

Orders up to £150

Standard Delivery - 7 to 10 working days

£6.50

(Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)

Orders over £150

Standard Delivery - 7 to 10 working days

£6.50

(Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)

OTHER DESTINATIONS

We can deliver almost anywhere in the world by standard Airmail or courier service. Costs will vary according to the destination. Please contact us prior to placing an order and we will be happy to give you a quote for delivery.

RETURNS

We want you to be delighted with the jewellery you buy from Annie Haak Designs and therefore have no-fuss returns policy. This means that if for whatever reason you are less than thrilled with the jewellery you have purchased you may return your order within 7 working days from receipt of your order.

All we ask is that you return the jewellery unworn and in the condition in which it was received. You will be issued with a refund by the same method of payment within 30 days of receiving your returned goods. We are unable to refund postage and packaging costs.

Items that are returned in an unsaleable condition will not be accepted and will be returned to the customer.

Annie Haak Designs is unfortunately unable to accept the return of:

* Jewellery made to the customer's personal specifications

* Earrings - due to hygiene reasons

Unless the Goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning Goods to Annie Haak. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If the Goods are faulty then the postage costs will be refunded.