Our standard delivery is via the Royal Mail's Special Delivery service, which is tracked from when it leaves our premises and requires a signature on delivery. Should you be out when the Royal Mail call, they will leave a card and you can either contact them to rearrange delivery, or you can collect your parcel from your local sorting office.
Our standard delivery service takes between 5 to 7 working days from order to delivery.
Express orders are shipped via the Royal Mail's Guaranteed Next Day Delivery service, which is tracked from when it leaves our premises and requires a signature on delivery. This service takes 2 working days from order to delivery.
Between placing your order and it being delivered to your door, you can its progress by logging in to your account. Your order status will change from 'Processing', to 'In production' and finally to 'Shipped'.
| Standard Delivery - 5 to 7 working days (10 days for engraved items)* | £3.95 |
| Express Delivery - 2 working days** | £6.95 |
| Standard Delivery - 5 to 7 working days (10 days for engraved items)* | FREE |
| Express Delivery - 2 working days** | £5.00 |
(Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)**
| Standard Delivery - 7 to 10 working days* | £6.95 |
| Standard Delivery - 7 to 10 working days | £6.95 |
We can deliver almost anywhere in the world by standard Airmail or courier service. Costs will vary according to the destination. Please contact us prior to placing an order and we will be happy to give you a quote for delivery.
*(Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)
**(Excluding weekends. Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)
We want you to be delighted with the jewellery you buy from Annie Haak Designs and we have a no-fuss returns policy. This means that if for whatever reason you are less than thrilled with the jewellery you have purchased you may return your order within 14 days from receiving it.
All we ask is that you return the jewellery unworn and in the condition in which it was received. You will be issued with a refund by the same method of payment within 30 days of receiving your returned goods. We are unable to refund postage and packaging costs.
Items that are returned in an unsaleable condition (or returned after the permitted 14-day return timescale) will not be accepted and will be returned to the customer.
Annie Haak Designs is unfortunately unable to accept the return of:
Unless the Goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning Goods to Annie Haak. We recommend that you use the Royal Mail's Recorded Delivery service, as proof of shipping is not proof of receipt. If the Goods are faulty then the postage costs will be refunded.