Free delivery over £75 & Free returns on all UK orders 
Free delivery over £75 & Free returns on all UK orders 
My Shopping Bag

Terms and Conditions

Making a purchase

We’ve tried to make it as enjoyable and easy to buy beautiful sterling silver jewellery from Annie Haak Designs. We hope you enjoy browsing our online boutique store and when you find a bracelet or necklace that you simply can’t resist, simply click on ‘Add to basket’. You can then either continue shopping, or click on ‘Checkout’ to complete the simple purchase process.

We accept all major credit cards with payment being made via a Secure (SSL) interface using Sage, our payment service provider (PSP).


The Seller is Annie Haak Designs. The Buyer is any person or company who buys or has agreed to buy Goods from the Seller.

Goods means any goods provided by the Seller in accordance with the Sellers standard Terms & Conditions of Sale. Conditions means the Standard Terms and Conditions of sale set out in this document. These Terms & Conditions of Sale supersede any previous Terms & Conditions of Sale of the Seller. Any variations of these Terms & Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms & Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Sellers right to enforce these Terms & Conditions on any further occasion; no Terms & Conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing from the Seller.

Force Majeure

Annie Haak Designs will not be liable to the Buyer or deemed to be in breach of contract because of any delay or non-performance directly or indirectly due to any cause beyond Annie Haak reasonable control including without limitation lack of adequate instructions from the Buyer, Governmental regulations or requirements, Acts of God, unavailability of materials, work stoppages, strikes, slowdowns, boycotts or other industrial action and in such case may wholly or partially suspend shipment of Goods.

Faulty goods

If any goods are found to be damaged on delivery or appear to be faulty please contact us immediately before returning anything. We can then provide a return authorisation and record the fault, but sometimes identify the problem if you are in any doubt about the product.

Goods are to be returned by the customer and must be sent by a carrier or postal service of sufficient value cover and in sufficient packaging as to protect the product. In transportation this method must also obtain a signature on delivery. Unfortunately we cannot accept liability for goods unless or until signed for by authorised personnel of Annie Haak Designs at our named official address by registered post.

Credit card security

Credit card numbers are not held on this website. A credit card number will be requested only when within the secure (SSL) area of our Payment Service Provider. See Security and Privacy for more information.

Privacy policy

Annie Haak Designs does not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes.

See Security and Privacy for more information.


This contract shall be governed by English Law.

Promotions & Codes

You can only use one discount, promo code or any other offer per order and this also applies to our free delivery codes. The terms and conditions will state if the code can be re-used. If you have received the code in an email from Annie Haak then the code may also be locked to that email address. One promotional piece per order and per email address. Promotional pieces are available while stocks last and will be presented in a pouch unless stated otherwise.

If you change your mind about your purchase and would like to return your order for a refund, you will be required to return any promotional items from the same order to receive your refund in full. If you fail to return the promotional item and your overall spend drops below the required minimum spend, we will refund you minus the RRP of the promotional item (current promotion RRP £64.00). 

No promotional gifts will be included nor are promotional codes valid with the purchase of Gift Cards of E-Cards or any charity items (Chiwawatala Collection and the Nurture Necklace).

Delivery and Returns

For information about delivery and returns please refer to our Delivery and Returns page.