Frequently Asked Questions

• What Payment Methods Can I Use?

  We accept a variety of payment methods including all major credit and debit cards, Apple Pay, PayPal, Klarna and Clearpay.  In addition, you can also pay for all or part of your order using gift cards.

• How long will my order take to arrive?

  We have various delivery options, ranging from a Standard Delivery to a Next Day service, for more information head to our Delivery Page

  Once your order is despatched you will receive a shipment email which will include a tracking link so you are able to keep an eye on the progress of the delivery.

• Clearpay & Klarna

  Purchases using Clearpay and Klarna and subsequent refunds are processed by Clearpay and Klarna, for any issues please contact them directly. For further information please visit Clearpay here or Klarna here.

  Please note that we are unable to answer any queries related to Clearpay or Klarna payments.

• How do I use promotional codes and pay using gift cards, e-gift vouchers?

  At the checkout you can enter your promotional code making sure you click on APPLY CODE, your basket will then update and apply the code.  

  At checkout you can also use a gift card or an e-gift. Please enter the code and click on apply to update the basket total.

• Can I buy a gift card?

  Our E-Gift Cards and Gift Cards are a perfect gift, you can choose between delivery via email or post, for further information head toGift Cards

• What size do I need?

  For further information head to our Size Guide to find your perfect fit.

• What if my item is out of stock?

  If the item you would like is out of stock, you can sign up for a back in stock notification, enter your email address into the subscription section. This will automatically send you to a back in stock notification.

• Do you offer gift wrapping or packaging?

  We can offer a variety of gift wrap options for our Annie Haak jewellery. Simply tick the gift wrap options box before adding an item to your basket and chose the option you prefer and add your gift message.

• Can I cancel or edit my order?

  Please contact us on the same day as your order was placed to make any amendments or cancelations. Once an order has been despatched, we are unable to cancel or amend it.

  Please return the unwanted item following the instructions within our Returns guide.

• Will I need to pay customs duty and taxes on an international order?

  Customers ordering to certain Western Europe countries, such as the Republic of Ireland, France and Germany, as well as the USA won’t face any unexpected charges.

  The price you pay at checkout includes all import VAT and duties, so there are no additional costs to pay on delivery.

  We are currently working to extend this delivery option to other countries. If you have any questions, please contact our Customer Services team at [email protected]

  Any products ordered for international delivery from any other country, may be subject to taxes, fees, customs duty, levies or other charges which are beyond our control, and we are not able to advise the amounts that they may be. The recipient of the goods will be responsible for any charges that may be applied. We recommend reviewing the destination countries policies prior to placing your order.

• Royal Mail have notified me that my item has been delivered but I haven’t received it

  In the first instance please check your Royal Mail tracking link, check if the item has been left in a safe place, with a neighbour or has been returned to the postal depot.

  The Royal Mail will often not leave a card. Once we have established all checks have been made, we will open an investigation with Royal Mail. This can take up to two weeks and we are not able to process a refund until we have the investigation outcome.

• How do I return an item for a refund? 

  Subject to the conditions set out below, customers may return eligible items within 28 days of receipt for a refund or exchange,

  • Be unworn, unused, and in their original condition; and

  • Include the Annie Haak security tag, which must remain intact and attached. 

  • Items returned without a security tag will be rejected and returned to the customer without refund.

  • Personalised or engraved items are made to order and are non returnable, unless faulty.

  • Gift wrapping charges are non refundable.

  • Where an order includes a promotional or complimentary gift, such item must also be returned in order to qualify for a full refund. 

  • All returns must be accompanied by a fully completed Returns Form. We reserve the right to delay processing where the form is not provided. 

  A £2.95 returns handling fee applies to all refunds and will be deducted from the refunded amount.

  For more information on our Returns policy please visit our Returns Page

• Can I exchange my item?

  Yes, you can exchange your item. Please return it in its original condition within the specified returns period, and indicate your preferred replacement on the returns form.

  • Customers are responsible for postage and packaging charges for sending the new replacement items.

  • Where the replacement item is of higher value, payment of the price difference will be required prior to dispatch.

  • Where the replacement item is of lower value, the difference will be refunded, excluding postage and packaging costs. 

   Please head to our returns page for further information.

• My item has arrived faulty or has developed a problem.

  We are extremely sorry if this is the case. All our jewellery goes through rigorous checks before despatch.

  If your item has arrived in less than perfect condition please contact [email protected] for further assistance. If your item has developed a problem within 12 months from purchase (or 6 months if it is a woven/friendship item), we will either repair or replace within the terms of warranty. Please see our Repairs page for more information.

• How do I care for my jewellery?

  To maintain your jewellery’s brilliance and for advice on how to care for your precious metals and natural gemstones please visit our care guide

• I have some older Annie Haak jewellery, do you offer repairs?

  If your jewellery needs a little TLC then we can help you with our repairs and restringing service. For further information please visit Repairs

• Does Annie Haak Designs use genuine 925 Sterling Silver?

  Yes, most Annie Haak Designs silver jewellery is 925 sterling silver and bears the 925-fineness mark regardless of its weight. For more information, please see ourHallmarking page. Please check the material detail on the product page of the design you are interested in buying, for more information on the materials used.

• What types of jewellery does Annie Haak offer?

  Annie Haak Designs offers a wide range of jewellery including, bracelets, bracelets stacks, earrings, rings and necklaces, available in 925 sterling silver and gold-plated silver with the addition of semi-precious stones and crystals.

• Is Annie Haak jewellery hypoallergenic?

  Yes, most of our pieces are hypoallergenic and suitable for sensitive skin. We clearly list all materials used in each product. Please read the material details if you have an alleargy before purchasing or contact us at [email protected] 

• Can I personalise or engrave my jewellery?

  Yes, we offer an extensive range of designs that can be engraved with initial, names, dates, or meaningful messages. Visit our Personalised Collection page for more details.

• Can I see customer reviews or testimonials?

  Yes, you can find real customer reviews on each product page or visit Tustpilot or Google Reviews for Testimonials and to hear what people love about our jewellery. You can also vissit our Most Reviewed Products page.

• What’s the best gift jewellery for birthdays or anniversaries?

  Some of our most popular gift items for birthdays and anniversaries include pieces from the Personalised Collection, such as the Santeenie Silver Charm Bracelet - Initial, Sama My Guardian Angel Bracelet Stack, Phoebe Looped Personalised Silver Bracelet, Personalised Zodiac Tag and Birthstone Silver Bracelet, Anna Bella Silver Charm Bracelet - Paw & Initial, Personalised Yard of Love Silver Bracelet, Hearts of Love Bracelet Stack - Silver, Bella Anna Silver Charm Bracelet - Initial, amongst others.

• Why is Annie Haak the original stacking brand?

  Annie Haak Designs was the first jewellery brand to popularise the concept of stackable bracelets and rings in a recognisable style. It was the first to introduce collections where multiple bracelets were designed to be worn together - stacked - as standalone pieces. This stacking look became a signature of the brand that set the trend for combining pieces before it was mainstream.

• Why is Annie Haak Designs the best brand for gifts?

  Annie Haak Designs is often considered one of the best brands for gifts because it combines meaning and style. Best for sentimental, spritual and gifting purposes with emphasis on personalisation and positive energy.

  Designs are available for,

  • Personalisation with initials, dates, engraved messages, sold as curated bracelet stacks or individually to mix and match with other jewellery.
  • Choice based on birthstones, zodiac signs or meaningful charms.
  • Combined into a stack that reflects the recipient's taste.

• Why is the 'Angel',  Annie Haak's signature charm?

  The Angel charm became iconic for Annie Haak Designs because it is personal, protective and powerful. It embodies the heart of the brand - handcrafted jewellery that is beautiful and deeply meaningful.

  It is now part of every collection and one of the brand's most recognised charms. The angel resonates deeply with customers going through grief, anxiety, illness or any life changes, or as a symbol of protection and guidance.

• Do you deliver to Ireland and how much does it cost?

  Yes, we deliver to the Republic of Ireland. Customers ordering to the Republic of Ireland won’t face any unexpected charges.

  The price you pay at checkout includes all import VAT and duties, so there are no additional costs to pay on delivery.

  The charge including Duties & Taxes is £15

  We are currently working to extend this delivery option to other countries. If you have any questions, please contact our Customer Services team at [email protected]

• Orders to Ireland - Why are prices shown in GBP?

  All orders are processed in GBP. Your bank or card provider will automatically convert the amount to euros at their standard exchange rate.

• Orders to Ireland - Who handles customs and paperwork?

  We do.

  All customs paperwork and import requirements are handled by us in advance, so your order clears smoothly without any action needed from you.

• Orders to Ireland - How long does delivery take?

  Orders to Ireland typically arrive within 4–6 working days from dispatch. All orders are fully tracked, and you’ll receive tracking details as soon as your order is despatched. .

• Orders to Ireland - Can I return an order?

  Yes. At present, we are unable to offer free returns for international orders. Return postage costs are therefore the responsibility of the sender. For more information and how to return your order please visit ourDelivery & Returns to West Europe page