FREE STANDARD DELIVERY OVER £75 & FREE RETURNS ON ALL UK ORDERS
FREE STANDARD DELIVERY OVER £75 & FREE RETURNS ON ALL UK ORDERS
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 Repairs

 

REPAIRS, RESTRING & SHINE

If your jewellery needs some 'TLC' then we can help you with our repairs and restringing service.

Annie Haak and NU & MII jewellery comes with a 12-month warranty from the date of purchase, with the exception of corded/woven jewellery which comes with a 6-month warranty.

Items must be returned along with a proof of purchase/original order number to be repaired or replaced under warranty.

Items returned without proof of purchase will be subject to a repair charge. As per our terms and conditions our warranty does not cover lost or stolen items, general wear and tear or stretched items.

Items no longer under warranty will be subject to a charge.

How to return - Free UK returns via the Royal Mail

We do offer a repairs service for items beyond their warranty.

We recommend the restringing of hand threaded items every 2 to 3 years. Our team will restring your jewellery onto new jeweller’s elastic of the highest quality and restore any lost shine. Please see below for costs.

If you have a vintage Annie Haak item, we may not be able to repair it to its original condition. We will of course try our best and will let you know if there are any additional costs prior to carrying out the work.

 

Out of Warranty Repair, Restring & Shine costs

Item

Price excluding P&P

Single strand bracelet

 £20

Additional bracelets

£10 per bracelet

Multi strand/looped bracelet (eg Yard of Love Bracelet or Lucki Looped Bracelet)

£30

Beaded necklace

£40

Ring

£10

Additional ring

£5 per ring

Frankie’s Bracelet or Frankie’s Ring designs

Quote upon receipt

Replacement beads

Quote upon receipt

 

 

Replacement Charms

SILVER

Price per charm excluding P&P

GOLD

Price per charm excluding P&P

Mini (e.g., Bulu)

From £7

From £9

Tiny (e.g., Santeenie)

From £10

From £15

Small (e.g., Mini Orchid/Anna Bella)

From £12

From £17

Medium (e.g., Orchid)

From £15

From £19

Large Pendant (e.g., Gili)

From £25

From £30

 

How to return your out f warranty item

  • Complete and enclose our REPAIRS - RESTRING FORM
  • Send your jewellery back to: Annie Haak Designs, 2 Ridgeway Park, Bedford Road, Petersfield, Hampshire, GU32 3QF, UK
  • Send via your local Post Office – retaining proof of posting. We recommend using a signed for and/or tracked service for peace of mind.

Once the repairs have arrived our repair team will assess your items, we will then be in touch with your quote, and we process payment for Repairs over the phone.