Postage & Packing
UK Nationwide (During SALE, Deliveries might take up to 10 working days to arrive)
Tracked Standard Delivery - 5 to 7 working days (UK orders over £75)
Tracked Standard Delivery - 5 to 7 working days (Orders under £75) ***
Express Special Delivery Guaranteed - 2 working days delivery*
Next Day Special Delivery Guaranteed - Last orders before midday**
Saturday Delivery - last orders midday Friday
*(Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)
**(Please note the Next Day Delivery service is available Monday to Thursday on orders placed before 12pm only. This service is not available on orders placed on Friday, Saturday, Sunday or Bank Holidays.)
***(During Sale or Promotion events please allow orders by Tracked Standard Delivery up to 10 working days to arrive.)
Royal Mail First Class £2.45
International Orders - Europe, Australia & USA
Standard Delivery - 7 to 10 working days £12.95
We can deliver almost anywhere in the world by standard Airmail or courier service. Costs will vary according to the destination. Please contact us prior to placing an order and we will be happy to give you a quote for delivery.
General Delivery Information
Our tracked standard delivery service takes between 5 and 7 working days from order to delivery. Orders are sent via Royal Mail Tracked 48 which is tracked from the moment it leaves our premises to delivery and does not require a signature. If no one is present at your delivery address then a card will be left for you to collect your parcel from your local Post Office Depot.
Express and Next day orders are shipped via the Royal Mail's Special Delivery Guaranteed service, which is tracked from the moment it leaves our premises and requires a signature on delivery. Our Express Service takes 2 working days from order to delivery, therefore any orders placed on a Friday or over the weekend will be delivered the following Tuesday.
If you logged in or created an account at the time of your order, you can track its progress by logging into your account. Your order status will change from 'Processing', to 'In production' and finally to 'Shipped'.
Please note that if the order is over £150.00 and you choose Tracked Standard Delivery - 5 to 7 working days delivery - a signature will be required.
Returns and Exchanges
To return your unwanted jewellery within 14 days of receipt please follow the below instructions.
Items must be returned unworn and in their original condition - we are unable to accept the return of pierced jewellery, personalised engraving or gift wrap unless faulty.
If you received a promotional item with your order because you spent over a certain amount, you will be required to return the promotional item if the minimum spend is no longer met after a refund is issued.
We regret that we are unable to offer refunds for items that are not returned in these conditions and within the time frame stated above and they will be returned to you.
If you are requesting an exchange there will be a returns postage cost of £3.95 to send to a UK address. We will contact you to take payment once we have received your parcel.
Refunds will be issued via the original method of payment within 30 days of receipt of returned goods.
RETURNING YOUR PURCHASE/UK Customers:
- Fill out the returns form received with your parcel ensuring to detail your order number (which can be found on your order confirmation email) and if you would like a refund or exchange. Lost your returns form? Download one here CUSTOMER RETURNS FORM DOWNLOAD
- Then simply repackage the unwanted jewellery in its original packaging along with the completed returns form.
- Head to http://www.royalmail.com/track-my-return/create/1149 to create your FREE returns label to print and attach to your parcel
- Send via your local Post Office – retaining proof of posting
RETURNING YOUR PURCHASE/International Customers
- Fill out the below returns form detailing your order number (which can be found on your order confirmation email) and if you would like a refund or exchange. Lost your returns form? Download one here CUSTOMER RETURNS FORM DOWNLOAD
- Simply repackage the unwanted jewellery in its original packaging along with the completed returns form and post it back to us.
- Send your parcel back to: Annie Haak Designs, 2 Ridgeway Park, Bedford Road, Petersfield, Hampshire, GU32 3QF, UK. Ensure you retain proof of posting.
For further information or assistance please contact customer services on +44 (0)1730 231188 or email firstname.lastname@example.org
All ANNIE HAAK 925 sterling silver, 14ct gold and rose gold plate jewellery comes with a 12-month warranty from the date of purchase with the exception of corded jewellery which comes with a 6-month warranty from date of purchase. Please note items must be returned in their entirety along with proof of purchase to be repaired or replaced under warranty. ANNIE HAAK warranty does not cover lost or stolen items.
Items out of warranty will be subject to a repair charge. Quotes can be obtained by contacting our customer services team (details below).
Repairs can take up to 2 weeks from receipt however, please note during busy periods such as Sale or Christmas, repairs can take longer.
If you would like to speak to one of our customer service advisors about an item you would like repaired please call us on +44 (0)1730 231188 or email email@example.com
We are able to offer a restringing service for our beaded bracelets and rings. Please contact customer services for further details on 01730 231188 or email firstname.lastname@example.org