Postage & Packing
Placing orders over the Easter Holiday
Please note the office is closed 19th and 22nd April inclusive. All orders placed during this time will not be processed and despatched until week following the 23rd April 2019.
UK Nationwide (During SALE, Deliveries might take up to 10 working days to arrive)
Tracked Standard Delivery - 7 to 10 working days (UK orders over £75)
Tracked Standard Delivery - 7 to 10 working days (Orders under £75) ***
Express Special Delivery Guaranteed - 2 working days delivery*
Next Day Special Delivery Guaranteed - Last orders before midday**
Saturday Delivery - last orders midday Friday
*(Subject to stock availability. In the event of an item being out of stock we will contact you with an estimated delivery date)
**(Please note the Next Day Delivery service is available Monday to Thursday on orders placed before 12pm only. This service is not available on orders placed on Friday, Saturday, Sunday or Bank Holidays.)
***(During Sale or Promotion events please allow orders by Tracked Standard Delivery up to 10 working days to arrive.)
Royal Mail First Class £2.45
International Orders - Europe, Australia & USA
Standard Delivery - 7 to 10 working days £12.95
We can deliver almost anywhere in the world by standard Airmail or courier service. Costs will vary according to the destination. Please contact us prior to placing an order and we will be happy to give you a quote for delivery.
General Delivery Information
Our tracked standard delivery service takes between 5 and 7 working days from order to delivery. Orders are sent via Royal Mail Tracked 48 which is tracked from the moment it leaves our premises to delivery and does not require a signature. If no one is present at your delivery address then a card will be left for you to collect your parcel from your local Post Office Depot.
Express and Next day orders are shipped via the Royal Mail's Special Delivery Guaranteed service, which is tracked from the moment it leaves our premises and requires a signature on delivery. Our Express Service takes 2 working days from order to delivery, therefore any orders placed on a Friday or over the weekend will be delivered the following Tuesday.
If you logged in or created an account at the time of your order, you can track its progress by logging into your account. Your order status will change from 'Processing', to 'In production' and finally to 'Shipped'.
Please note that if the order is over £150.00 and you choose Tracked Standard Delivery - 5 to 7 working days delivery - a signature will be required.
Returns and Exchanges
We want you to be delighted with the jewellery you buy from ANNIE HAAK and therefore, we have a no-fuss returns policy. This means that if for whatever reason you wish to return an item you have purchased; you may return it within 14 days of receipt for a refund or exchange.
CONDITIONS FOR RETURNS FOR EXCHANGE OR REFUND:
- The returned Item(s) must be unused and undamaged
- All items should be returned in a re-saleable condition, including the original box and bag
- The returns note is completed and returned with the items along with proof of purchase
We regret that we are unable to offer a refund to items that are not returned in these conditions and within the time frame stated above and they will be returned to you.
Unless the jewellery is damaged or not as specified on your order confirmation, ANNIE HAAK is unable to accept returns for exchange or refund of the following items:
- Pierced jewellery due to hygiene reasons
- Personalised engraved jewellery
- Gift wrapping
- Gift Vouchers
REFUNDS AND EXCHANGES:
Refunds will be issued via the original method of payment within 30 days of our receipt of returned goods.
Please note exchanges are subject to a return postage cost of £3.95 to send the replacement item to a UK address (international delivery costs apply depending on the destination). We will contact you to take payment once we have received your item(s).
We can only despatch exchanged items after the returned goods have been received. However, if you have seen something online and you don’t want to wait, you can make your purchase online and send your unwanted item back to us, as long as the returned item(s) are within our conditions for returns and exchanges and returned within the time frame stated above under RETURNS.
We advise that exchanges generally will take 5-7 working days from our receipt of your goods to despatch, however, during busy periods of time this may be extended and you will be advised accordingly.
RETURNING YOUR PURCHASE:
Simply repackage the unwanted jewellery in its original packaging and post it back to us along with the completed returns form. The returns form can be found in your gift (jewellery) box along with a prepaid address label that you can peel off and attach to your package.
We are pleased to offer free tracked returns on all orders within the UK. International customers will have to arrange their own paid returns postage. International customers are welcome to use the returns label provided for the address but please note it will NOT cover your postage cost.
- Simply attach the Tracked Returns 48 Royal Mail label that was enclosed with your order to the outside of your parcel. Should your address label be missing please contact our customer services advisors on +44 (0)1730 231188 or email firstname.lastname@example.org
- Send via your local Post Office – retaining a proof of posting
UK & INTERNATIONAL RETURNS
ANNIE HAAK DESIGNS
2 Ridgeway Park
Lost your returns form? Download one here, simply print this form, complete it and return it with your item(s) CUSTOMER RETURNS FORM DOWNLOAD
All ANNIE HAAK 925 sterling silver, 14ct gold and rose gold plate jewellery comes with a 12-month warranty from the date of purchase with the exception of corded jewellery which comes with a 6-month warranty from date of purchase. Please note items must be returned in their entirety along with proof of purchase to be repaired or replaced under warranty. ANNIE HAAK warranty does not cover lost or stolen items.
Items out of warranty will be subject to a repair charge. Quotes can be obtained by contacting our customer services team (details below).
Repairs can take up to 2 weeks from receipt however, please note during busy periods such as Sale or Christmas, repairs can take longer.
If you would like to speak to one of our customer service advisors about an item you would like repaired please call us on +44 (0)1730 231188 or email email@example.com
We are able to offer a restringing service for our beaded bracelets and rings. Please contact customer services for further details on 01730 231188 or email firstname.lastname@example.org