Delivery and returns

Delivery

POSTAGE OPTIONS

Delivery notice for orders placed 1st January:

Please note the office is closed 1st of January. All orders placed during our closing period will not be processed and despatched until the 2nd January. Wishing you all a happy and healthy New Year!

UK Delivery

Delivery Option	Cost	Timeframe	Signature Required
Royal Mail Standard Delivery**	£4.95 or FREE when you spend over £100	3 - 5 working days**	No
Express Royal Mail Tracked 2 - 3 working days**	£7.95	2-3 working days	No
NEXT DAY Royal Mail Special Delivery - order by 2pm Monday to Friday	£9.95	1 working day	Yes
Gift Cards – Royal Mail First Class	£4.95 or FREE when you spend over £100	3 - 5 working days	No

*During promotional events, such as sale, please allow up to 5-7 working days for tracked standard deliveries to arrive
**Orders over £190 will require a signature.
Your order will be despatched via Royal Mail or DPD, depending on the delivery method you have selected
Once your order has been despatched your tracking number will be sent to you via email
Our parcels will not fit through a letterbox. If you miss your delivery, please check your tracking link for further details, to organise redelivery or to collect your item from your local delivery office
For Saturday Delivery ordered on a Friday, please select Next Day. For Saturday Delivery ordered Monday to Thursday, please contact us at [email protected] to notify us.

International Delivery

Delivery Option	Cost	Timeframe	Signature Required	Duties & Taxes
Canada	£12.95	Tracked	4-6 working days	Not included*
Australia	£12.95	Tracked	6-8 working days	Not included*
USA	£15	Tracked	4-6 working days	included
Rest of the World	£15	Tracked	8-10 working days	Not included*

All orders delivered to the Channel Islands or countries outside of the UK are charged at Zero-Rated VAT.

Orders over £190 will require a signature.

European Union Deliveries

Unfortunately, due to recent changes in EU legislation, we are currently unable to ship orders to countries within the European Union. We understand this may be disappointing and sincerely apologise for any inconvenience caused. We value our customers across Europe and are actively reviewing the situation. For customers located outside the EU, including Northern Ireland, our usual shipping services remain unaffected.

Delivery to Western Europe (Republic of Ireland, France, Germany)

Duties & Taxes Included: £15

Timeframe: 4-6 working days

For information on delivery to these countries please click here.

Christmas Delivery Dates 2025

Delivery Option	Last Day to Order
International Delivery – Australia	5th December
International Tracked Rest of the World excluding USA**	5th December
Royal Mail Standard Delivery – 3 to 5 working days	14th December
Express Royal Mail Tracked – 2 – 3 working days*	18th December
Next Day Special Delivery*	Order by 12pm on 23rd December

*Royal Mail and postcode exclusions apply. Subject to stock availability.

**At this moment in time we are unable to ship to USA.

*Royal Mail and postcode exclusions apply. Subject to stock availability.

**At this moment in time we are unable to ship to USA.