FREE STANDARD DELIVERY OVER £75 & FREE RETURNS ON ALL UK ORDERS
FREE STANDARD DELIVERY OVER £75 & FREE RETURNS ON ALL UK ORDERS
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Returns and Exchanges

Refunds & Exchanges

We hope you will be delighted with your purchase, however, if within 28 days of receipt you change your mind, we will be happy to offer you a refund or a size exchange.

Items must be returned unworn and in their original condition with the Annie Haak security tag in place.

 

How to return - Free UK returns via the Royal Mail

  • Download, print, complete and enclose our RETURNS FORM as we will be unable to process the return without the completed form enclosed.
  • Go to http://www.royalmail.com/track-my-return/create/1149 to create your FREE returns label/QR code. Attach the label to the outside of your parcel.
  • Take the parcel to your local post office and ensure you keep your proof of postage. 

How to exchange - UK returns via the Royal Mail

We can only exchange for the same item in a different size. If you simply cannot wait and would like your new jewellery as soon as possible, we would recommend reordering your preferred size and returning the original order for a refund. Exchanges are subject to a postage charge of £3.95 to send the new size to you. This payment will be processed over the phone once the item has been returned.

  • Download, print, complete and enclose our RETURNS FORM as we will be unable to process the return without the completed form enclosed.
  • Go to http://www.royalmail.com/track-my-return/create/1149 to create your FREE returns label/QR code. Attach the label to the outside of your parcel.
  • Take the parcel to your local post office and ensure you keep your proof of postage.

Once your order has arrived, we will be in touch to organise your exchange.

How to return - International returns

  • Download, print, complete and enclose our RETURNS FORM as we will be unable to process the return without the completed form enclosed.
  • Return costs are the responsibility of the sender. Please ensure to write ‘RETURN’ on customs declaration form – retaining proof of posting.
  • Return to the following address: Annie Haak Designs, 2 Ridgeway Park, Bedford Road, Petersfield, GU32 3QF, UNITED KINGDOM
      • We are unable to accept returns of pierced jewellery or items personalised with an engraving unless faulty.
      • Gift wrap is non-refundable.
      • Any promotional gift received from the same order must also be returned to receive a refund in full.
      • Refunds will be issued to the original method of payment within 3 working days of receipt. Funds may take 7-10 working days to appear on your statement once issued.
      • A completed RETURNS FORM must be included with your return, failure to do so will delay your refund, or result in your refund not being processed.
      • Items returned without a security tag will not be refunded, they will be returned to the sender.
      • Items received outside of the 28 day returns period will be returned to sender.

For further information please see our Terms and Conditions.

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